Red Racing Parts redracingparts.com Doesn't Ship Your Parts!!!

Big note on Red Racing Parts

I ordered this screen and a Domino choke lever assembly from them on March 23rd 2016, and they charged me for the pleasure. Today it is May 26th (65 days later) I regularly email these guys about my order--I still have not received any shipments from them!

Their communication only occurs when you prompt them. They send an auto reply that means nothing, and then maybe they get back to your email. They repeat the same stuff over and over, but it always seems to be some sort of stock error and the parts will ship in "10-12 days." Notice how they actually use the exact same words repeatedly! And of course the parts never ship. This is horrible customer service.

I should also note the day that I ordered these items they showed a discount on the screen. This discount changed while I was filling out my order to a lower discount. I contacted them about it, but they wouldn't do anything. This very much falls into the bait and switch category.

March 25th

Ok, we will ship asap.

April 15th

I'm sorry for delay. However, we will ship your stuff in 10-12 days.

April 18th

We had an error in our stock and we are doing our best to speed up.

May 9th

I'm sorry for delay. However, we will ship your stuff in 10-12 days.

May 10

We had an error in our stock and that is the reason of delay.

Google Translation

nota grande en Red Racing Parts

Pedí this pantalla y un conjunto de palanca del estrangulador Domino de ellos el 23 de marzo de 2016, y que me cobraron por el placer. Hoy en día no pueden superar 26 de (65 días después) Me regularmente por email estos chicos sobre mi pedido - Todavía no he recibido ningún envío de ellos!

Su comunicación sólo se produce cuando los impulsan. Envían una respuesta automática que no significa nada, y entonces tal de que vuelvan a su correo electrónico. Se repiten las mismas cosas una y otra vez, pero siempre parece ser algún tipo de error de valores y las partes serán entregados en "10-12 días." Observe la forma en que realmente utilizan las mismas palabras varias veces! Y, por supuesto, las partes nunca se envían. Esto es horrible servicio al cliente .

También debo señalar el día que pedí estos artículos que mostraban un descuento en la pantalla. Este descuento cambiado mientras estaba rellenando mi pedido a un descuento menor. En contacto con ellos al respecto, pero no haría nada. Esto en gran medida cae en la categoría de cebo y cambiar.

The main reason I've put this up is to let other folks know that Red isn't very good about fulfilling the orders, and had someone else posted this info where I might have seen it I could have been saved the hassle. So I'm hoping to save other people some hassle. If you do a search there are others that have had these very same problems. Unfortunately I didn't do my due diligence before I shopped with them. ¯\_(ツ)_/¯

Really I just want the parts. I haven't found any other store that sells the dark wind screen for my bike. I can get a clear screen (which is what I've done in the mean time), but Red was the only one offering a dark screen.

I did receive an email from them today:

We will ship for sure but there is more delay.We are doing our best to ship asap.

Please let me know if you could not wait any longer and you want to cancel your order for a full refund.

La razón principal por la que he puesto esto es dejar que otras personas sepan que Red no es muy bueno sobre el cumplimiento de las órdenes, y tenía a alguien más ha escrito esta información en el que podría haber visto que podría haber sido salvado la molestia. Así que estoy esperando para salvar a otras personas algunos problemas. Si usted hace una búsqueda que hay otros que han tenido estos mismos problemas. Por desgracia yo no hice mi diligencia debida antes de comparé con ellos. ¯ \ _ (ツ) _ / ¯

Realmente sólo quiero las partes. No he encontrado ninguna otra tienda que vende la pantalla contra el viento oscuro para mi bicicleta. Puedo conseguir una pantalla clara (que es lo que he hecho en la media hora), pero el rojo era el único que ofrece una pantalla oscura.

Recibí un correo electrónico de ellos hoy en día:

Vamos a enviar a ciencia cierta, pero hay más delay.We están haciendo todo lo posible para enviar cuanto antes.

Por favor, hágamelo saber si no se podía esperar más y que desea cancelar su pedido para un reembolso completo.

Thank you for your warning ToraTora.

Regards.

Yeah you betcha. They hosed me big time, and I wouldn't want anyone else to have to go through that trauma.

I ended up getting my parts from EasyParts--they are great to work with, and sent me my parts right away.

Easyparts ?, mmm ok thanks.

Are these bikes very common in usa?

I wouldn't say common, but there are a dedicated group of people that love them. ;)

I also get parts from Maxiscoot, and Treats.

And would not it be easier to buy parts in European stores?

Yeah, but I live in San Francisco!

Were it not for places like EasyParts I'd have to shop on eBay, and that doesn't really offer everything you need. So it can be difficult getting parts.

For instance on my Monza I need to source new cases (carters?) because mine were messed up by the previous owner. But finding cases, or an engine for that bike over here is almost impossible. I've been looking for years. Sometimes I find a 4SL with the mounts for the monocoque frame, but those wont work with the tubular frame that I have on my Monza.

¯\_(ツ)_/¯

And you have asked in some online store of Spain if they make international shipments?

I've found that the Spanish don't seem to like dealing with Americans much.That's our fault really as we have a significant number of uncool people--I know I have to live with them! So I don't blame the Spanish merchants one bit. But I truly love the Spanish motos. They may not be the very best to some people, but they are by far my favorite.

If you know of a Spanish store that's open to shipping to the States I'd be very grateful for the introduction.

I have made attempts to buy off of Milanuncios, but so far haven't had any success.